Saturn Holdings PLC Privacy Notice

In this privacy notice "we", "us" and "our" refers to the Saturn Holdings PLC Group of companies "The Group" If you want to know more about Saturn Holdings Group please go to "About Us" page

The Group of companies underwrite general insurance products and provide associated services to customers, these companies are controllers of the customers' data. This means they determine the purpose for which they use the customers' personal information and the way in which it is used. Depending on exactly how the customer started their relationship, other companies (such as insurance brokers or managing agents) may also be considered controllers of their data.

The Group of companies take the privacy and security of personal information very seriously and we want you to be confident that information held by our group of companies is well managed and protected. We strongly recommend you review the relevant companies' privacy notice so you can understand how they will collect, store, use and share your information.

We have appointed a Data Protection Officer to oversee our handling of personal information. If you wish to know more or want to get in touch about your data, you can contact our Data Protection Officer at: dpo@tradexinsurance.com

The Group of companies may contact our customers in relation to products or services which are similar to the products or services they hold (or have applied for). When we engage with them (by phone, email or website) we will give them the opportunity to choose to not receive such communications. They will be given the choice over the method of communication (e.g. email, telephone, SMS). Depending on the options available at the time and the choices they make they may receive promotional offers in relation to:

• Similar products and services for other companies within the Group
• Similar products and services from selected third parties.

We may send this information to them directly or via third parties such as search engine operators and marketing companies on our or the Group's behalf.

How do I stop promotions from being sent to me?

You can stop us contacting you about products and services at any time by:

• Clicking on an 'unsubscribe' option in an email;
• Getting in touch using the contact details provided in your product documentation;
• Contacting us directly

Although requesting this will mean we stop all communications promoting products or services, you will of course continue to receive service related communications regarding the products you hold where necessary.

Please note that there is no personal information used in any online ad campaigns we may run from time to time, so you will need to check your browser or social media settings to avoid seeing these.

The UK has implemented rigorous standards of data protection designed to keep your personal information safe. If we do need to transfer, store or use the personal information we hold about you outside of the UK, we will either verify that the location your information is being processed in is one the UK Government has determined to match the UK's own safeguards (known as "adequacy"), or we will put in place such additional protections as are required to make sure your information remains suitably secure. This means your information should be processed under a similar level of protection at all times.

Transfers outside of the UK may be completed by us or by our third party partners and suppliers. We include requirements necessary to protect personal data in the contracts we agree with third party partners and periodically assess and review the arrangements that those third parties have in place to make sure their information security measures are maintained in line with the requirements of UK data protection law and industry best practice.

The Group's companies will only keep personal information for as long as reasonably necessary, as set out in this and individual group companies' Privacy Notices and in order to comply with our contractual, legal and regulatory obligations.

It is important that our customers are aware that data retention periods vary depending upon the circumstances of an individual matter, but in general our retention periods for customer facing documentation can be set out as follows:

• quote information – usually 13 months from quote inception
• policy information - usually 7 years from cancellation of policy (some policies have a longer retention period as required by regulation)
• claims information – usually 7 years from date of last settlement / order (this period may be extended if the claim involves a minor or the accident resulted in particularly severe injury)
• complaints information – maximum of 7 years
• Data Rights Requests - maximum of 3 years from fulfilment of request.

If you would like further information regarding the periods for which your personal information will be stored, please get in touch using the contact details at section 6 of this notice.

Data protection law gives you legal rights in relation to your data please review the relevant companies' Privacy Notice for full details of these rights and their approach to your data.

You can get in touch with our data protection team using:
dpo@tradexinsurance.com

Or by post at:
Data Protection Officer (Saturn Holdings PLC), Mclaren House, 100 Kings Road, Brentwood, CM14 4EA
When you make your request by electronic means, the information will be provided to you by electronic means whenever possible.

We keep our Privacy Notice under review and will update it to reflect important changes which affect how we use your personal information or how we are required to communicate its use to you.

Those changes may be due to government regulation, new technologies, or other developments in UK data protection laws or privacy generally. You should check our website periodically to view the most up-to-date Privacy Notice.

This Privacy Notice was last updated on: 5th November 2025.